Property Leads™ works hard to provide the highest quality home seller leads possible for our lead partners. This is why we have an industry leading refund policy in terms of what is eligible for a refund. We aim to submit refunds within 1-5 business days depending on the refund request. The reason for up to 5 days is because we follow up with sellers on No Response, Invalid Contact, Spam/Fake, Not Selling Home, and Didn't Submit Form refund requests.
As a partner with Property Leads™, you have 7 calendar days from the time you receive a lead to request a refund. To request a refund, login to the partner portal and find the lead ID you would like refunded, then click “request refund.”
For any refunds please include as much detail as possible so our team can work expeditiously to verify the refund. When a refund is approved, the refund will be credited back to your account balance. You can view your available balance by logging into your account and viewing it in the header section.
The lead is outside your bidding area. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property or any further proof in your refund request.
The lead is beyond a reasonable doubt a fake/spam lead. Please provide proof showing the property address and/or person does not exist in your refund request.
If the phone number provided doesn’t match the seller, is out of service, or is not provided with the lead, we will allow a refund except in cases where a seller provides a valid email address from which they respond. If the phone is bad but the email does not bounce, we require 4 days of email follow up before the lead qualifies for a refund.
Before a refund is allowed, Property Leads™ will skip trace and follow up with the seller directly. It’s in the interest of the investor to reach out by all other possible methods in the meantime as speed is critical.
If the lead has not responded to a combination of phone calls, texts, and emails over a 4 day period (minimum of 12 touch points required averaging 3 touch points per day), we will allow a refund. However, a bad phone number alone does not qualify for a refund if the email is valid. Email communication must be sent everyday for 4 days in this scenario unless the email bounces.
Please be prepared to provide proof of your daily touch points accumulating to 12 total touch points. https://www.propertyleads.com/refund-policy/
There is no physical structure on the property or the property is used for solely non-residential purposes. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property or any further proof in your refund request.
The lead is a trailer or mobile home that is not being sold with the land beneath it. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property or any further proof in your refund request.
If the property is actively listed "For Sale" on the MLS and has a listing agreement, the lead will be refunded. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property listing or any further information in your refund request.
If the property is not on the MLS, but an agent is seeking buyers for a property that he/she has an active listing agreement with, that is a valid lead that will not be refunded. Further if a property is actively listed "For Rent" on the MLS, that will not be refunded.
Wholesalers are contract owners looking for a buyer of the property. They are not on title and therefore do not own the property. Please provide any available information to assist in the refund process.
Lead filled out a form but claims to no longer be selling their house. Please provide proof of seller's claim to assist in the refund process.
We follow up with the lead submitted for refund and decline upon communication with the seller that they are in fact selling their house for a cash offer.
Lead claims to have not submitted a form to sell their house. Please provide proof of seller's claim to assist in the refund process.
We follow up with the lead submitted for refund and decline upon communication with the seller that they are looking to sell their house for a cash offer.
You have received the same lead as defined by the property address through our service in a 60 day period. We do not refund for a duplicate lead if the lead was generated from another source outside our system. When requesting a refund, include all duplicate lead ID’s relevant to that refund request.
If you request a refund on a lead that does not fit in any of the categories above, please provide a detailed response as to why such a refund should be considered. Please provide any applicable documentation, links, or other information to support your request.
If a refund is denied and you would like to appeal, please email firstname.lastname@example.org. Include the lead ID and a brief summary of your case.