Last Updated: March 17, 2026
This Refund Policy is part and parcel of the Website Terms, which are incorporated herein by reference. The Website Terms, including this Refund Policy, constitute the legally-binding agreement between Sell My House Fast LLC d/b/a Property Leads (“Property Leads,” “We,” “Us,” or “Our”) and you (“you,” “your,” and “Lead Buyer”). As stated in the Terms, the relationship between Property Leads and you, as a Lead Buyer, is a business-to-business relationship. Capitalized terms not defined in this Refund Policy have the meaning ascribed to them in the Terms.
Property Leads works hard to provide the highest quality home seller leads possible for our lead partners. This is why we have an industry leading refund policy in terms of what is eligible for a refund. We aim to process refunds within 1-7 business days depending on the refund request. The reason for up to 7 days is because we follow up with sellers on No Response, Invalid Contact, Spam/Fake, Not Selling Home, and Didn't Submit Form refund requests.
As a partner with Property Leads, you have 7 calendar days from the time you receive a lead to request a refund. To request a refund, login to the partner portal and find the lead ID you would like refunded, then click “request refund.”
For any refunds please include as much detail as possible so our team can work expeditiously to verify the refund. When a refund is approved, the refund will be credited back to your account balance. You can view your available balance by logging into your account and viewing it in the header section.
Note that any lead looking to sell their house for a cash offer within 6 months is not eligible for a refund. We follow up with every lead submitted for a refund.
We also aim to reward lead buyers who actively engage with their leads and take ownership rather than refunding leads that do not conform to the refund policy. Please review the details of our Refund Excellence Policy and how it can affect your lead flow.
The lead is outside your bidding area. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property or any further proof in your refund request.
The lead is beyond a reasonable doubt a fake/spam lead. Please provide proof showing the property address and/or person does not exist in your refund request.
If the phone number provided doesn’t match the seller, is out of service, or is not provided with the lead, we will allow a refund except in cases where a seller provides a valid email address from which they respond. If the phone is bad but the email does not bounce, we require 4 days of email follow up before the lead qualifies for a refund.
Before a refund is allowed, Property Leads will skip trace and follow up with the seller directly. It’s in the interest of the investor to reach out by all other possible methods in the meantime as speed is critical.
If the lead has not responded to a combination of phone calls, texts, and emails over a 4 day period (minimum of 12 touch points required averaging 3 touch points per day), we will allow a refund. However, a bad phone number alone does not qualify for a refund if the email is valid. Email communication must be sent everyday for 4 days in this scenario unless the email bounces.
We follow up with the lead submitted for refund and decline upon communication with the seller. If you're struggling to get in contact with leads, we recommend AB testing your follow up messages and triple-dialing sellers.
Please be prepared to provide proof of your daily touch points accumulating to 12 total touch points.
There is no physical structure on the property or the property is used for solely non-residential purposes. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property or any further proof in your refund request.
The lead is a trailer or mobile home that is not being sold with the land beneath it. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property or any further proof in your refund request.
Note: This refund reason does not apply to the lead type “Mobile in Home in Park Leads".
If the property is actively listed "For Sale" on the MLS when the lead is delivered and has a listing agreement, the lead will be refunded. Please provide a link to a website (Zillow/County Assessor/etc.) that displays the property listing or any further information in your refund request.
If the property is not listed on the MLS and the property owner is an agent/realtor, that is a valid lead that will not be refunded. Further if a property is actively listed "For Rent" on the MLS, that will not be refunded.
Note: This refund reason does not apply to the lead type “MLS Listed Leads".
Wholesalers are contract owners looking for a buyer of the property. They are not on title and therefore do not own the property. Please provide any available information to assist in the refund process.
Lead filled out a form but claims to no longer be selling their house. Please provide proof of seller's claim to assist in the refund process.
We follow up with the lead submitted for refund and decline upon communication with the seller that they are in fact selling their house.
Lead claims to have not submitted a form to sell their house. Please provide proof of seller's claim to assist in the refund process.
We follow up with the lead submitted for refund and decline upon communication with the seller that they are looking to sell their house for a cash offer.
You have received the same lead as defined by the property address through our service in a 365 day period. We do not refund for a duplicate lead if the lead was generated from another source outside our system. When requesting a refund, include all duplicate lead ID’s relevant to that refund request.
If you request a refund on a lead that does not fit in any of the categories above, please provide a detailed response as to why such a refund should be considered. Please provide any applicable documentation, links, or other information to support your request.
You can avoid the need for a refund by using the tools in your Dashboard.
As explained more fully in the Terms, you have the ability to pause, modify, or suspend your Budget and/or stop bidding on Leads at any time in your Account Dashboard. We encourage you to avail yourself of these tools to prevent unwanted charges. As explained herein, the refund process is specific to bad Leads and is not a remedy for your neglect of your Account, bids, or campaigns.
No Chargebacks; Refund Process Requirement
LEAD BUYER ACKNOWLEDGES AND AGREES THAT ALL PAYMENTS TO PROPERTY LEADS ARE FINAL, EXCEPT AS EXPRESSLY PROVIDED IN THIS REFUND POLICY. Lead Buyer shall not initiate any chargeback or payment dispute with any bank, credit card company, payment processor, or other financial institution, except where required by law. As a condition to seeking a refund or disputing a charge, Lead Buyer must first follow the procedures described in this Refund Policy, including timely submitting any required documentation or refund request to Property Leads for review and good-faith resolution. Initiating a chargeback or payment dispute without first making reasonable efforts to resolve the matter through Property Leads’ refund process may be considered a material breach of the Terms.
Nothing in this Refund Policy restricts any non-waivable legal rights to dispute unauthorized or fraudulent charges as required by applicable law. However, Lead Buyer agrees not to use the chargeback process as a method to avoid agreed payment obligations, to recoup funds for Leads that are merely unwanted, unused, or the result of neglectful campaign management, or to pursue refunds disputes that could have been resolved through the established refund process.
Appeals
If a refund is denied and you would like to appeal, please email support@propertyleads.com within 3 business days. Include the lead ID and a brief summary of your case.
30 N Gould St Ste N
Sheridan, WY 82801
(207) 309-3949
sales@propertyleads.com
