RocketStation Reviews: Will They Help Me Get A Virtual Assistant?

Published on December 21, 2023

RocketStation Reviews: Will They Help Me Get A Virtual Assistant?

RocketStation Reviews: Will They Help Me Get A Virtual Assistant?

The demand for efficient and reliable virtual assistance in real estate is higher than ever. Many businesses turn to services like RocketStation to fill this need. But the question is, can RocketStation really provide you with a competent VA for your real estate business?

In this review, we’ll look into RocketStation’s service offerings, effectiveness, and overall impact on businesses seeking virtual assistance. Our goal is to help you decide if RocketStation is the right choice for your virtual staffing needs.

What Is RocketStation?

What Is RocketStation

RocketStation is a company specializing in providing virtual assistance and team members in the real estate industry. It addresses the common challenge of finding affordable, skilled virtual talent with a deep understanding of real estate. 

The company's service is characterized by a thorough process mapping methodology, ensuring a close match between the virtual assistants' skills and the specific needs of the business.

It offers a comprehensive solution that goes beyond simply staffing. RocketStation takes a detailed approach to documenting the requirements of open positions and connecting businesses with qualified virtual assistants. 

These assistants are not only well-trained for their designated roles but also receive ongoing support and management to ensure consistent performance and alignment with business goals.

RocketStation's offerings are designed to be affordable and scalable, catering to businesses of various sizes. They offer different packages, from part-time to full-time engagements, providing flexibility and financial accessibility. 

The emphasis on quality, accountability, and a deep understanding of the real estate sector makes RocketStation a go-to resource for businesses seeking to expand their team with virtual talent.

How Much Does RocketStation Cost?

RocketStation offers several pricing options for its virtual assistant services, catering to different needs and scales of business operations. 

The pricing structure is designed to be both affordable and scalable, with a focus on providing value for businesses in the real estate sector. 

Here's a detailed breakdown of the costs associated with RocketStation's services:

Initial Setup Fee

There is a one-time setup fee of $1,995. This fee covers the creation of custom-built process documents, scripting, and the development of an end-to-end training playbook for the virtual assistant (VA).

Part-Time Package

  • Starting Rate: $13 per hour.
  • Commitment: Minimum of 20 hours per week.
  • Inclusions: This package includes full process mapping, an interview pool of 2-3 qualified candidates per position, full management support, and quarterly team performance reviews. 
  • Note: 90% of RocketStation's clients reportedly move to full-time engagement after experiencing the impact of their virtual teammates.

Full-Time Package

  • Starting Rate: $11 per hour.
  • Commitment: 40 hours per week.
  • Inclusions: This package offers ongoing process development support, 3-4 qualified candidates per position, full management support, and monthly team performance reviews. It is recommended for companies with revenues ranging from $500K to $5 million.

Enterprise Pricing

  • Customized Solutions: For businesses needing to hire 10 or more teammates or requiring services across multiple departments, RocketStation provides a tailored solution.
  • Inclusions: This option includes part-time and full-time flexibility, unlimited department process mapping, custom candidate selection, IT/software integration support, dedicated management support, and quality assurance support.
  • Next Step: Interested businesses should schedule a call with RocketStation for a custom quote and solution.

Additional Considerations

  • Billing Cycles: RocketStation bills on the 11th and 26th of each month, covering work done in the respective pay periods.
  • Holidays: Standard US bank holidays are observed. If VAs are required to work on a holiday, their rate is 1.5 times the regular rate.
  • Cancellation Policy: A 15-day notice is required for cancellation.

RocketStation Features

RocketStation Features

RocketStation offers a range of services tailored to enhance the efficiency of businesses, with a special focus on the real estate industry. Their offerings are designed to meet the diverse needs of their clients, ensuring significant value addition. 

Here's a detailed explanation of each service offered by RocketStation:

Virtual Assistance and Team Members

RocketStation provides skilled virtual assistants and team members who are trained specifically for the real estate industry. These virtual team members are capable of handling a variety of tasks, from administrative duties to specialized real estate functions. 

The virtual assistants are selected and matched to meet the specific needs of the business, ensuring a seamless integration into the existing team. This service is especially beneficial for real estate investors, property management companies, brokers, agents, and home service providers. 

The virtual assistants are not just about filling a position; they add value to the business by taking on critical tasks that free up time for business owners. This enhancement in overall business productivity and efficiency is a key aspect of this service.

Process Mapping and Implementation

RocketStation's process mapping service involves a thorough analysis and documentation of a business’s processes, focusing on the roles and responsibilities of open positions. 

The team works closely with the business to develop standard operating procedures, checklists, training materials, and benchmarks for the position. This approach aids in the smooth onboarding of virtual assistants and ensures consistency and efficiency in their work. 

It leads to the success of the virtual team members by providing them with a clear and structured framework for operation. This service is crucial for whoever is looking to systematize their operations and align their virtual team with their business goals and practices so they can become bigger.

Scalable Packages

RocketStation offers scalable packages that include top part-time and full-time virtual assistant services. These packages are designed to provide flexibility and affordability to businesses of different sizes and needs. 

The part-time package is suitable for businesses requiring assistance for a minimum of 20 hours a week, while the full-time package is for more extensive support, with 40 hours of service per week. 

Each package includes full process mapping, a selection of qualified candidates, and comprehensive management support. 

The scalability allows businesses to start with what they need and scale up as their requirements grow, maintaining efficiency and quality of service without overextending their budget or resources.

Management Support and Performance Reviews

Ongoing management support and regular performance reviews for virtual assistants are key differentiators for RocketStation. 

The management support includes daily check-ins, time carding, and training support, which can help you make sure you receive consistent performance and alignment with business objectives. Regular performance reviews, as part of their offerings, assess the effectiveness of the VAs and make necessary adjustments. 

This proactive approach to management and review can give you quick resolution to issues and continuous adaptation of virtual assistants to the evolving needs of the business. 

Maintaining a high standard of service and ensuring maximum benefit from the virtual team are central to this service.

RocketStation Pros and Cons

RocketStation Pros and Cons

Before using RocketStation for your VA needs, you might want to check out these pros and cons.

RocketStation Pros

  • Industry-Specific Expertise: RocketStation specializes in the real estate industry, offering virtual assistants who are knowledgeable in this field. This expertise ensures that the VAs can quickly adapt to the specific needs of real estate businesses, providing relevant and efficient support even if they are from other country.
  • Thorough Process Mapping: Their service includes detailed process mapping for each open position. This approach not only facilitates the smooth integration of virtual assistants into the business’s workflow but also ensures consistency and efficiency in their work.
  • Scalable Solutions: Rocket Station provides flexible packages that can be scaled according to business size and needs. This scalability is beneficial for businesses experiencing growth or fluctuating demands, as they can adjust the level of support as needed.
  • Management Support and Oversight: The company offers ongoing management support and regular performance reviews for the virtual assistants. This ongoing oversight helps maintain high performance standards and aligns the VAs’ work with the business’s objectives.
  • Cost-Effectiveness: With competitive pricing and different packages, RocketStation provides affordable options for businesses, particularly those conscious of budget constraints.

RocketStation Cons

  • Initial Setup Fee: The one-time setup fee of $1,995 for process mapping and implementation might be a significant upfront cost for small businesses or startups with limited budgets.
  • Potential for Cultural and Time Zone Differences: As with any virtual staffing solution, there could be challenges related to cultural differences and coordinating across different time zones, depending on where the virtual assistants are based.
  • Limited Direct Control: Businesses may feel they have less direct control over virtual staff compared to in-house employees. This can be a concern for those accustomed to close, hands-on management styles.

How To Use RocketStation

How To Use RocketStation

There are certain steps you need to take to ensure that the virtual assistance provided by RocketStation aligns with your specific operational needs and goals. We’ve listed them below.

Step 1: Initial Consultation and Discovery Call

The process begins with an initial consultation, typically in the form of a discovery call. This is a crucial step where you, as a real estate business owner, engage with RocketStation's team to discuss your unique needs and challenges. 

The discovery call is an opportunity to delve into the specifics of your business model, the workflows you have in place, and the areas where you require assistance. 

This step is essential for RocketStation to gain a comprehensive understanding of your business and for you to understand how their services can be tailored to meet your specific requirements. It's a foundational step that sets the tone for the subsequent stages of the process.

Step 2: Process Mapping and Documentation

Once your needs are understood, RocketStation undertakes a detailed process mapping and documentation exercise. 

This step involves analyzing your business processes, especially those relevant to the roles and tasks where virtual assistants will be engaged. The goal here is to ensure that the virtual assistants can be seamlessly integrated into your existing business operations. 

This thorough process mapping is critical as it lays down a clear framework and guidelines for the virtual assistants. It ensures that their integration into your business is smooth, efficient, and in line with your operational standards and expectations.

Step 3: Selection and Matching of Virtual Assistants

The next step involves the selection and matching of virtual assistants to your business. RocketStation provides a pool of candidates who are not only skilled but also have a background or training in the real estate sector. 

This step is significant because it ensures that the virtual assistants you get are not just capable in a general sense but are also attuned to the specificities of the real estate industry. It's about finding a fit that goes beyond basic skill sets to include industry-specific knowledge and expertise.

Step 4: Integration and Onboarding

After selecting the right virtual assistants, the next phase is their integration and onboarding into your business. This process is facilitated by the comprehensive process documents and guidelines developed earlier. 

The integration phase is designed to be smooth and efficient, ensuring that the virtual assistants quickly become productive members of your team. 

This step is crucial as it bridges the gap between selection and actual operational functionality, enabling the virtual assistants to start contributing effectively to your business operations as soon as possible.

Step 5. Ongoing Management and Support

The final step involves ongoing management and support provided by RocketStation. This includes regular performance reviews, management support, and continuous training as needed. 

The purpose of this ongoing support is to ensure that the virtual assistants remain aligned with your business goals and continue to perform at an optimal level. 

It also provides an avenue for addressing any challenges or adjustments that may be required as your business evolves and grows.

RocketStation Alternatives

RocketStation Alternatives

Aside from RocketStation, there are other virtual staffing solutions you can use to build your real estate team. Below are the best ones!

RocketStation vs. Upwork

Upwork is an online platform that connects freelancers with businesses and individuals looking for specific services without breaking the bank. 

It offers the services of freelancers who specialize in real estate assistance. These real estate VAs can provide various services such as administrative support, correspondence, appointment and schedule management, research management, social media accounts management, and more, all tailored to the real estate industry.

Clients looking for real estate VAs can find them on Upwork by posting a job with specific requirements or searching through the profiles of freelancers who list real estate assistance as one of their skills. 

Freelancers on Upwork have different levels of experience and rates, allowing clients to choose someone who fits their specific needs and budget.

RocketStation vs. Zirtual

Zirtual is a virtual assistant service tailored for real estate professionals, offering a comprehensive range of services to enhance efficiency and productivity. 

Their offering includes administration tasks like vetting targets and scheduling, personal assistance to manage appointments and documentation, and email management with proficiency in the latest online technology and CRM platforms. 

Zirtual's plans are varied to suit different business needs. The Entrepreneur Plan, priced at $549 per month, includes 12 hours of task work and is suitable for managing a few tasks. 

The Startup Plan, at $849 per month, offers 24 hours of task work and caters to project work beyond basic inbox and scheduling needs. For more extensive operational support, the Small Business Plan at $1249 per month provides 36 hours of task work. 

Lastly, the Team Plan, designed for the most demanding workloads, offers 50 hours of task work per month at $1699 and is suitable for larger teams. 

RocketStation vs. Virtudesk

Virtudesk is a company that offers a range of services to assist real estate professionals in their day-to-day activities, aiming to increase efficiency and productivity. 

Their virtual assistants (VAs) are trained in various aspects including administrative help, transaction coordination, new business prospecting, and marketing campaigning.

Virtudesk offers its services at various pricing points, depending on the type of service required. These include administrative or marketing services at $9.55 per hour, prospecting or customer service at $10.60 per hour, transaction coordinator services at $11.00 per hour, and the most popular option, an executive virtual assistant, at $12.35 per hour. 

They also offer a Time Block service at $12.70 per hour. All packages require a $450 setup fee at the initial signing with a 3-month lock-in period, except for the Time Block service, which has a $199 setup fee and no lock-in period. 

RocketStation FAQs

​​What’s Included in the RocketStation Setup Fee?

The setup fee includes vetted, screened, and highly qualified Virtual Team members, full development of procedures and SOPs for the VA’s role, ongoing support, and additional VA hiring and process development without the usual HR headaches.

How Does RocketStation Handle Sensitive Information?

Rocket Station ensures data security through notarized agreements with a non-disclosure clause signed by all virtual assistants and management people or partner, alongside offering to review additional NDAs if required by the client if they want any conversation to be private.

What If I Need To Replace My Rocketstation VA?

If a VA replacement is needed, RocketStation facilitates all HR logistics, from offboarding to presenting new candidates and retraining, ensuring minimal disruption to the client's operations.

Summary: Is RocketStation Worth the Investment?

After thoroughly reviewing RocketStation's services, it’s clear that their approach to providing virtual assistants, particularly in the real estate industry, is really worth the investment. 

If you’re in the real estate industry and looking for a virtual assistant, RocketStation should definitely be considered as a provider that understands and caters to your specific needs.

Once you have hired your virtual assistants from RocketStation, you may also want to check out Property Leads to help you fill your lead pipeline and grow your business. We sell exclusive leads generated from SEO so you can scale your business fast.

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